Ember Copilot

If Ember is not capturing conversations during your Zoom meeting, follow these steps:

Join the Call: First, confirm that Ember is successfully added to the call. Ensure that you’ve entered the correct meeting URL and pressed Enter to have Ember join as the notetaker.

Grant Permissions: The meeting host must grant permission for Ember to record. If you don’t see a permission dialog, ensure you're logged into the Zoom host account. This issue can commonly occur if the waiting room feature is disabled.

Enable Captions: In Zoom’s settings, go to Show Captions and activate the "Allow Closed Captioning for this meeting" option. Closed captioning needs to be enabled for accurate transcription.

Check Meeting Permissions: Double-check that the meeting settings allow third-party recording. If these permissions aren’t set up correctly, Ember won't be able to capture the meeting.

Test Audio Settings: Ensure that your microphone and audio are working properly within the Zoom session. Clear, functioning audio is required for Ember to capture and transcribe conversations accurately.

Re-Enter the URL: If Ember still doesn’t join, try copying and pasting the meeting URL again, then press Enter to rejoin the meeting.

Refresh the Page: Try refreshing the page and re-entering the meeting link if the problem persists.

Seek Support: If these troubleshooting steps don’t resolve the issue, reach out to the Ember Support Team through the 'Contact Us' option in your app settings, or email us for further assistance.

1. Join the Call: First, confirm that Ember is successfully added to the call. Ensure that you’ve entered the correct meeting URL and pressed Enter to have Ember join as the notetaker.
2. Grant Permissions: The meeting host must grant permission for Ember to record. If you don’t see a permission dialog, ensure you're logged into the Zoom host account. This issue can commonly occur if the waiting room feature is disabled.
3. Enable Captions: In Zoom’s settings, go to Show Captions and activate the "Allow Closed Captioning for this meeting" option. Closed captioning needs to be enabled for accurate transcription.
4. Check Meeting Permissions: Double-check that the meeting settings allow third-party recording. If these permissions aren’t set up correctly, Ember won't be able to capture the meeting.
5. Test Audio Settings: Ensure that your microphone and audio are working properly within the Zoom session. Clear, functioning audio is required for Ember to capture and transcribe conversations accurately.
6. Re-Enter the URL: If Ember still doesn’t join, try copying and pasting the meeting URL again, then press Enter to rejoin the meeting.
7. Refresh the Page: Try refreshing the page and re-entering the meeting link if the problem persists.
8. Seek Support: If these troubleshooting steps don’t resolve the issue, reach out to the Ember Support Team through the 'Contact Us' option in your app settings, or email us for further assistance.